Shipping & Returns

All Shipping Fully Insured

All orders sent are fully insured and can be tracked online, should your item(s) not arrive we will issue you a full refund. It is your responsibility to provide us the correct address. Please note that once we hand over your order to the courier, the delivery date is outside our control and note that a late delivery is not a lost delivery.

 

Domestic UK Shipping

We aim to ship all goods within 3 to 7 days of receiving your order. Delivery speed will depend on your chosen delivery method. We only ever offer delivery with tracking as this provides a means to keep updated on the whereabouts of your order. 

 

Shipping to Outside the UK

We offer shipping to countries in Europe, Canada and USA. We will also ship to other countries on request. Our shipping policy is the same as the above domestic shipping. Please note that you are responsible for any required import and customs payment within your country. We will not write down a lower value of our product for international shipping in the customs forms.

Returns and Cancellations

You have the right to cancel your order within 14 days of receiving the order. Please use contact form to notify us that you wish to return your order. We will only refund in full if the product is unused and remains within its original protective packaging or if the item was faulty. You will be responsible for the cost of return shipping and packaging. We will process your refund when the order has returned to us in a satisfactory condition. We will refund you the full amount of your order (item + shipping) but will keep a small processing fee, which we cannot claim back from our payment processor Stripe. The amount of this processing fee will be shown to you via email as proof.

You can cancel your order before we ship. However we will keep a small processing fee (this amount will be shown to you via an email), this is because our payment processor (Stripe) keeps a fee which we cannot reclaim back.  Also note that if we have already generated a shipping label we will not refund the cost of shipping.